Technical Support Assistant # 153612
| Company: | CCSI Inc |
| Posted: | 8/14/10 |
| Location: | St. Petersburg, Florida |
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Description
Technical Support Assistant This position is in continuous direct phone communication with external customer and other departments, assuring that customer’s needs are met and expectations exceeded. Position shares responsibility for accomplishment of Florida Public Service Commission mandated Demand Side Management (DSM) goals by resolving technical inquiries. Impacts efficiency, cost effectiveness and productivity of field representatives by using technical expertise to pre-qualify customers for eligibility for audits, Load Management and DSM programs, educate customers on parameters of programs and set expectations. Responsible for planning and scheduling field representative, setting appointments with both customers and contractors. Manage customer requests ensuring adequate backlog for all products ad services by assisting with leads generation and marketing campaigns. Support the department’s workforce effectiveness goals by completing phone assisted audits and scheduling load management recodes and inspections. Trouble shoot customer problems via telephone, performing technical evaluation through solid understanding and experienced recognition of symptoms and account history, making recommendations that may include audit, programs, or referrals to contractors. Have values consistent with those of . Possesses and acts with high level of integrity. Projects a confident, professional image. Collaborates effectively with others to achieve team results. Embraces change and shifts work assignments and schedules as required to meet customer and business needs. Demonstrates personal openness to innovative ideas while respecting diversity and valuing the opinions of others. Demonstrates personal commitment to work priorities and deadlines. Contribute to programs sales successes by participation in exhibit marketing, promotional activities and community involvement.